These General Terms and Conditions regulate the relationship between the Sellers and the Users (customers) who use the electronic store to purchase goods. By clicking on an object, picture, link (different from the General Terms and Conditions) or button located on the website, it is considered that you accept or agree with the General Terms and Conditions described below. These General Terms and Conditions comply with the requirements of the Consumer Protection Act (CPA), as well as other legal acts in force in the Republic of Bulgaria.


"SELLER" is the website, which is owned by "CITY M" OOD and serves as a virtual platform for the sale of goods. The seller is the person with whom the User concludes a contract for the distance sale of a specific product (item) in the electronic store.
"USER" is a person with legal capacity who has agreed to these General Terms and Conditions in connection with the application and purchase of the goods offered in the electronic store.
"ELECTRONIC STORE" is the website, which serves as a virtual platform for offering goods for sale and for reaching an agreement between the SELLER and the USER for the order and purchase-sale of a specific good (item).
"CITY M" Ltd. is the commercial company, with registration number: 126713296, with its headquarters in the city of Harmanli, 33 Macedonia Street, which creates and maintains the electronic store, offers and sells goods in the store and defines the present General Terms and Conditions, under which sell the goods. "CITY M" Ltd. has full rights to unilaterally change the content of the Internet site, as well as the methods of access to it.
"ORDER" is the request made by the User to the electronic store for the purchase of one or more specific goods (items). The order is packed and sent by courier to the address previously specified by the User in the order, after it has been approved by e-mail or phone. Email approval is done by sending an email (electronic letter) for confirmation. Approval by phone takes place after a call from an employee of the online store for confirmation.
"SALE AGREEMENT" is the contract for the purchase and sale of goods between the Seller and the User concluded at a distance through this electronic store.
"COURIER" is a trader who physically delivers the purchased goods to the address specified by the User and works under the requirements of the Postal Services Act.
"BROCHURE / ANNOUNCEMENT" are electronic informational messages relating to goods sold in the electronic store during a certain period of time, which may be placed on the Internet page, and may also be sent by e-mail to the User.


2.1. Browsing the online store is completely free and accessible from anywhere in the world.
2.2. In order to shop at the online store, registration with a password and e-mail or the recipient's name, e-mail, phone and delivery address is required. Registration is completely free and is done by filling out the registration form. The registered customer has the opportunity to use all the services of the store.
2.3. The user must specify e-mail and password, personal data and delivery addresses.
2.4. "CITY M" Ltd. is a registered administrator of personal data within the meaning of the Personal Data Protection Act (PDPA) and has the right to collect, process and use the personal data of its users in view of the needs of the electronic store, while at the same time having the obligation to protect to keep these personal data confidential, not to use them for other purposes, nor to provide them to third parties, except for Sellers in the store.
2.5. In the electronic store, the price, the main characteristics of the product and additional information, aimed at helping to make an informed choice when purchasing the product, are indicated for each product. Also, on each page of a presented product, there is an opportunity for Users of to give opinions and evaluations regarding the given product.
2.6. All prices indicated on the site are in BGN with VAT included.
2.7. On the page to the right next to each product is a "BUY" button. Pressing the "BUY" button saves the selected product in the User's virtual shopping cart. The contents of the cart are saved until the User decides to proceed with the purchase of the goods. By pressing the "View Cart" button, the user can view the contents of the virtual shopping cart, add new products or remove those he does not want. After pressing the "Continue with the order" button, the customer details and delivery details appear. The order is activated by pressing the second "Order" button.


3.1. In order to place an order to the electronic store, the User must specify:
3.1.1. a valid e-mail address;
3.1.2. correctly completed address for delivery of the goods and invoicing;
3.1.3. correctly filled contact details – two names, phone.
3.2. The order is activated, i.e. apply to the e-shop by pressing the second button "Order" - located under the delivery data of the order, which button appears after at least one product has been added to the basket and the first button "BUY" has been pressed.
3.3. . Upon successfully placing an order, the User receives confirmation of the order by e-mail to the e-mail address indicated by him or SMS to the mobile phone number indicated by him. The e-mail confirmation indicates the ordered goods, the order number, the date and time the order was placed. When an order is successfully placed, an SMS is sent to the specified mobile phone number with information about the order number and how many working days the delivery will take. Telephone confirmation is only carried out if additional information or clarification regarding the order is required.
3.4. In the event that the ordered product (specific model) is not available, the consultant notifies the User. If the User does not agree to the order being referred to another product (similar model), the order may be cancelled.
3.5. Orders in the electronic store are accepted 24 hours a day, 7 days a week.
3.6 The working hours of the consultants of the online store are:
From Monday to Friday from 08:30 to 16:30.
Day off: Saturday and Sunday
3.7. Orders received without correct data of the buyer (User) or missing data are canceled if the Seller does not receive the correct data within 48 hours after the order is placed. Such orders receive the status "REJECTED", due to the impossibility of being fulfilled.
3.8. The user can refuse an order made without the need to mention reasons for the refusal.
3.9. An order can be canceled by phone. For the refusal to be valid, the User must provide: the number of the order placed, the telephone number left in the order, the two names with which he is registered on the site, the e-mail address (e-mail) with which he is registered on the site, the price of the order.


4.1. After an order is received by a User at, the automated system of the electronic store notifies the User by email or SMS about the successfully accepted order.
4.2. Delivery is made only to successfully accepted orders.
4.3. Delivery of ordered goods is not carried out on Sundays and public holidays.
4.3.1. Ordinary delivery - within 4 (four) working days from the moment of confirmation of the order.
4.4. The seller uses a courier company "Speedy" or "Ekont" for deliveries, and the usual delivery hours are from 9:00 a.m. to 5:30 p.m.
4.5. Delivery is made to an address exactly specified by the User (regardless of whether residential or business) or to an office of "Speedy" or "Econt" in the relevant city.
4.6. Shipping prices are described on each product's page in the "Shipping"
column 4.7. Each shipment is insured, and the insurance is at the Seller's expense.
4.8. If the User does not provide access and conditions for delivery of the goods to the specified address within the specified time or does not go to the specified office of "Speedy" or "Ekont" to receive the goods in time, if he has chosen this option, the Seller is released from the obligation to fulfill the requested delivery.


5.1. The payment of the ordered goods can be made in two separate ways or in combination with each other, as regardless of the selected payment method, the payment amount is the same and no additional fees are charged for processing the payment.
5.1.1. With "cash on delivery" - payment in cash to the courier upon delivery;
5.1.2. By bank transfer;
5.1.3. With a VISA or Master Card credit/debit card;
5.2. For each ordered product, the user must pay the price that is announced in the electronic store at the time of the order. The price of each commodity can change dynamically.


6.1. The user has the right to claim or return goods purchased from the electronic store within 14 days of receiving the goods.
6.2. A cancellation of the contract can also be made before the courier upon delivery of the goods, if the goods were delivered after the deadline for reasons beyond the User's control and not due to force majeure.
6.3. In case of cancellation of the contract, the User is obliged to return the purchased goods in an undamaged commercial form and with a preserved label.
6.4. In case of cancellation of the contract, if the User has paid for the goods, he will be refunded the amount paid for the returned goods to the bank account indicated by him within 14 /fourteen/ days after the return of the goods. Amounts are not refunded until the User returns the goods. If the goods are not returned within the period under item 6.1, the withdrawal from the contract has no effect.
6.5. A complaint is made when the purchased goods do not correspond to what was agreed between the parties to the sales contract. The inconsistency in what was agreed between the parties can be expressed in:
manufacturing defects of the goods;
detected missing parts of the goods;
the wrong product was sent, different from the one ordered;
damage to the goods during transportation.
6.6. The complaint can be submitted to "CITY M" OOD on the indicated telephone number +359 895 01 05 01, and at the same time the User must return the goods within 14 days.
6.8. In the event of a complaint, the User may choose to exchange the specific item for the same one without defects or in a different size, or return the item for a refund of the amount paid. An e-store consultant may offer to replace the item with a completely different item when the prices are equalized – either the User pays extra if the other item is more expensive, or two items are offered for the same price, or the User is refunded the difference between the replaced items and the new item if the price of the new item is lower than the price paid by the User.
6.9. The return of the goods in the event of a complaint, in cases other than a factory defect or damage during transport, is carried out under the following conditions:
Retained good commercial appearance.
No damage caused by improper use.
Original packaging and label preserved.
6.10. The return of goods, either in case of cancellation of the contract or in the case of a complaint, can be made in the manner and at the address indicated on the goods receipt with which the User received the order.
6.11. In case of exchange of goods, the transport costs are at the expense of the User in both directions, unless the exchange was necessary due to the fault of the electronic store. In the event that the customer wishes to exchange or return a product, this can be done with the courier company "Speedy" or "Ekont".
In the event that there is no office of the courier company "Speedy" or "Ekont" in the User's place of residence, he must contact the Seller by phone +359 895 01 05 01 to clarify the details of returning the goods.


7.1. All information published on the site is the property of "CITY M" OOD, including pictures and descriptions of items. The electronic store gives the right to owners of other sites and users to publish links to the online store
7.2. It is forbidden to copy texts from and place them in other websites and online stores without the written consent of "CITY M" OOD or to cite the source by inserting the following text: "Source: online store for coffee ”, as an online coffee shop should be a link to


8.1. The Seller of the goods is responsible for the defects of the goods, for the fulfillment of the distance sales contract, as well as for the refund of paid sums. He is obliged to provide, along with the goods, information on paper to assist the User in exercising his rights.
8.2. "CITY M" Ltd. does not bear any responsibility towards third parties, if such a person believes that information published on the electronic store violates someone's copyright or other intellectual property rights.


9.1. When a User registers in the e-shop by creating a Profile on the Website, accepting the General Terms and Conditions, he agrees to receive brochures and/or notices from "CITY M" OOD, as well as messages regarding orders, to his e-mail and mobile phone of goods and confirmations to change its data.
9.2. The User may opt out of receiving brochures and/or notifications by email and mobile phone at any time:
9.2.1. By using the specially made Internet link contained in each brochure and/or notice - the "unsubscribe" button.
9.2.2. By contacting "CITY M" OOD at the indicated email with an express request to refuse to receive brochures and/or notifications.
9.3. If, after opting out of receiving brochures and/or notifications, the User places an order, it is considered that he has again agreed to receive brochures and/or notifications.
9.4. "CITY M" Ltd. reserves the right to choose to whom to send brochures and/or notifications, as well as to remove from its database a User who has given his consent to receive brochures and/or notifications.
9.5. "CITY M" Ltd. includes in the brochures and/or notices only advertising information relating to goods sold in the store.


10.1. Every User can provide feedback to "CITY M" OOD. , to ask questions, make suggestions and receive information.
Contact can be made at the indicated email addresses on the site, at phone number +359 895 01 05 01 and through the contact form in the "contacts" section.
10.2. "CITY M" Ltd. is the administrator of the website and, accordingly, of the field for opinions and discussions, and in the performance of this function can remove any obscene and offensive qualifications, violating morals and good tone.
These General Terms and Conditions have been accepted by the manager of "CITY M" OOD and the last change in them is from 16.09.2019.


"CITY M" Ltd. is the commercial company, with registration number: 126713296, with its headquarters in the town of Harmanli, 9 Macedonia Street, processing information, including personal data.
This electronic store is owned by "CITY M" OOD and is managed by the Company in accordance with the provisions of the Personal Data Protection Act and the related legislation including, but not limited to, Regulation (EU) 2016/679 ("GDPR" ).
This Policy aims to inform you about the way in which we process your personal data in our capacity as an administrator, as well as about your rights. "CITY M" Ltd. strives to provide you with affordable and useful products on its electronic store.
The protection of personal data is extremely important to us. "CITY M" Ltd. does not sell your data to other companies or individuals. If we provide your data to third parties, these are our contractors who process the information on our behalf, following our instructions and applying our standard for protecting your personal data. We strive to be as clear, specific and transparent as possible in the information we provide you regarding the processing of your personal data.
The personal data you provide to "CITY M" OOD will be used solely and only in connection with serving you as a customer, for processing and delivering orders, establishing contact with you and delivering information in the form of an information bulletin (subscription for information newsletter can be unsubscribed at any time by contacting us and stating such a wish or by following the newsletter unsubscribe instructions described in each newsletter part email).
Each user profile and each order, as well as all data associated with them, can be deleted upon the express request of each user. This can be done by sending an email to, in which the user must state his wish to delete all personal data that he has provided in the process of using the website.
The personal data we require when creating a profile and/or placing an order are the following: first and last name of recipient, contact phone number, delivery address and email address to be informed of the current status of your order. This data is necessary to process each order and send it for delivery via a courier company. For this purpose, the data is provided to a courier company to deliver the order to your desired address.
In the case of returning products that have been paid for by postal money order, the amounts are refunded by bank transfer. For this purpose, the team of "CITY M" Ltd. will require the name of the holder and the IBAN number of the bank account from which the client wishes to receive the amount to be refunded.
As most websites do, we collect and use information that is recorded in log files on our servers. The information in the log files contains the time at which each visitor accessed, the pages that were visited, the browsers that were used to visit our website, information about Internet providers, and Internet Protocol addresses (IP addresses). uses the so-called "cookies" ("cookies"). We use cookies to display relevant and convenient, personalized content for users. Cookies are small text files that are stored on your computer/device and used in your browser. Cookies will not damage your device in any way and you as a user can disable cookies directly in your browser and/or delete them at any time. If you disable cookies on your computer/device, you will not be able to properly use all the functionalities of our electronic store
In the registration form filled in by the user during registration, indicates the mandatory or voluntary nature of providing the relevant information. By expressing agreement with the current terms of use and personal data policy of "CITY M" OOD, the user agrees that his information will be processed in the manner provided for in them.
"CITY M" Ltd. recommends you to keep the username and password confidential with which you log in/use the site, in order to avoid unauthorized access through your user account. Thus, with each access/use of the site through the account (username and password), it is assumed that you assume responsibility for all actions that will be performed when using this account.
"CITY M" OOD takes due care and is responsible for the protection of user information that has become available as a result of the use, registration and/or order of, except in cases of force majeure, accidental event or malicious actions of third parties persons. will be used solely and solely in connection with serving you as a customer, processing and shipping orders, communicating with you and delivering information in the form of a newsletter (a subscription to a newsletter can be canceled at any time by contact us and request such a request or by following the instructions for opting out of the newsletter described in each email, part of the newsletter). "CITY M" Ltd. guarantees that your personal data will not be provided to third parties or used for purposes other than those stated above.
Each user profile and each order, as well as all data associated with them, can be deleted through your user profile from the "Remove profile" button. Deletion of the profile on constitutes a final deletion of its existence. A user who deletes their account will not be able to log back in to restore or view previous purchases.
Last modified on 20.10.2021


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